Privacy Policy
At Guestify we take the privacy of our users very seriously. We understand that you might have concerns about the type of data we collect, use, and store. Our Privacy Policy explains how information about you is collected, used and disclosed when you use our websites, mobile applications and other online products and services, enabling you to make informed decisions about your use of our apps, website, and material. If you have any questions or concerns about the way in which your personal information is being collected, please contact us; social@guestify.au
Personal Data
Guestify will only collect personal information that is necessary for the purpose of the app and website and we hold the personal information we collect within a third-party provider of data storage. The type of information we may collect from you includes (but is not limited to) the following:
your contact information such as full name (first name and surname), and e-mail address, mobile number and property type.
We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to and/or as set out below.
offering you updates, or other content or products and services that may be of interest to you;
to provide customer service functions, including handling customer enquiries and complaints;
any other matters reasonably necessary to continue to provide our products and services to you.
For us to know our clientele better and to monitor patterns, we may utilise “cookies” to enable us to serve you more efficiently and help us improve user experience. “Cookies'' do not identify you personally, although they may identify your internet service provider and/or computer. However, we do not store or share your precise geographic location.
Data and Security
At Guestify, we take the necessary steps to ensure your personal information is safe and secure. Nevertheless, where the internet is involved, we cannot guarantee the security of all transmissions or personal information. We do however, make practical and reasonable steps to make sure your personal information is protected from misuse, unauthorised access, and will ensure personal information is destroyed or permanently deleted if it is no longer needed for its purpose of collection.
Consent
By using our website or applications you are agreeing to the terms of this Privacy Policy.
We reserve the right to modify our Privacy Policy as our business needs require. If we make any material changes to our policies, we will place a prominent notice on our website or application to notify you of such changes. If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please contact us via the details set out at the top of this document.
Terms and Conditions
PLEASE READ THESE TERMS OF SERVICE (“TERMS OF SERVICE”) CAREFULLY BEFORE USING ANY GUESTIFY SERVICES. BY USING ANY OF OUR SERVICES AS DEFINED BELOW, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF SERVICE
Welcome to Guestify! An Australian based software business that specialises in access control technology. Our Services (defined below) include mobile applications, websites and other resources offered by us in- connection with our Services.
General Terms
The Terms of Service of this agreement govern the relationship between you and Guestify regarding your use of Guestify mobile application, educational content, hardware, management software, related services, and websites (together, “Services”). “You” is in reference to you as the property management company or homeowner to whom you have granted access to the Services.
Welcome to www.guestify.au (the ‘Website’). Our services are operated by Guestify (ABN 70 671 517 258). Access to and use of the Website, or any of its associated Products and Services, is provided by Guestify. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the website, or any of Services, immediately.
Guestify reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Guestify updates the Terms, it will use reasonable endeavors to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
Acceptance of the terms
You accept the Terms by remaining on the website, or any associated Services. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Guestify in the user interface.
Copyright and Intellectual Property
The Website, the content and all of the related Services of Guestify are subject to copyright. The material on the Website and applications is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the content and compilation of the Website and applications (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the content are owned or controlled for these purposes, and are reserved by Guestify or its contributors.
All trademarks, service marks and trade names are owned, registered and/or licensed by Guestify, who grants to you a worldwide, non-exclusive, royalty-free, revocable licence whilst you are a Member to:
Use the Website and applications pursuant to the Terms;
Copy and store the Website and the material contained in the Website and applications in your device’s cache memory; and
Print pages from the Website and applications for your own personal and non-commercial use.
Guestify does not grant you any other rights whatsoever in relation to the Website and applications content. All other rights are expressly reserved by Guestify.
Guestify retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer any;
Business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
A thing, system or process that is subject of a patent, registered design or copyright (or an adaption or modification of such a thing, system or process), to you.
You may not, without prior written permission of Guestify and the permission of any other relevant rights owners: broadcast, republish, up-load to a third-party, transmit, post, distribute, show or play in public, adapt or change in any way the content or third party content for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.
Privacy
Guestify takes your privacy very seriously and any information provided through your use of the Website and applications and/or content are subject to Sportuskools Privacy Policy, which is available on the Website.
Security of your account
IT IS IMPORTANT THAT YOU REMEMBER YOUR LOGIN AND PASSWORD. YOU SHOULD KEEP YOUR LOGIN AND PASSWORD IN A SAFE PLACE OFFLINE.
We will use your login and password to identify you when you return to our applications. If you forget your login or password, you will not be granted access. You may reset your password by clicking ‘I’ve forgotten my password or login’ on the login page.
You are responsible for maintaining the confidentiality of your Account, and for all activities that occur through the use of your Account. You agree to immediately notify Guestify of any unauthorised use of Your Account or any other breach of security. Guestify will not be liable for any loss or damage arising from your failure to comply with this section. You may be issued a new password or required to change your password from time to time.
We have put physical, electronic and managerial procedures into place in order to help safeguard and prevent unauthorised access, use and/or disclosure of your personally identifiable information. Although we use reasonable efforts to safeguard the security of your personally identifiable information, transmissions made on or through the internet and personally identifiable information stored on our servers or the servers of third parties that we use are vulnerable to attack and cannot be guaranteed to be secure.
Guestify management software licence
Subject to your agreement and continuing compliance with these Terms of Service, Guestify grants you a non-exclusive, non-transferable, revocable software licence to access and use the Services for your own commercial purposes. You may not transfer your account to anyone else without our prior written permission. This licence is granted subject to the following restrictions:
You shall not create an account using a false identity or information, or on behalf of someone other than yourself;
You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, software, and long distance or local telephone service. You shall be responsible for ensuring that such equipment or ancillary services are compatible with the Services.
Subscription, recurring monthly subscriptions, one-off payments
Some Services may be offered to you on a One-Time Only Subscription basis or as a Recurring Monthly Subscription through Guestify (“Subscription Providers”). If you elect to purchase subscription Services, you are expressly agreeing that you are authorising us or our Subscription Providers to charge you the fee associated with the Services you have chosen. Furthermore, you warrant that your use of the particular credit card, payment by check, or other Guestify accepted payment method is authorised and that all information that you submit to us, Subscription Providers or any third party designated by us, is true and accurate (including, without limitation, your credit card number and expiration date); and you agree to pay all fees, including any applicable sales taxes, you incur. Payments are transacted directly with Guestify by check or credit card, the latter we process through a designated third-party payment service.
Recurring monthly subscriptions
If you purchase a recurring monthly subscription, subscription and payment are processed by Subscription Providers. The Subscription Monthly Fee will be billed first, at the later of the time you establish your Subscription and on an ongoing, monthly basis unless you cancel your Subscription. Please note that billing cycles may vary. Note that the timing of your billing may change (i.e. in the event of a problem with your Payment Method, such as an expired credit card). You should confirm the applicable billing policies prior to establishing your Subscription. You may update your payment information with the Subscription Provider at any time by accessing your account with such Subscription Provider. If the credit card is declined, Subscription Provider will cancel your Recurring Subscription and email you.
Refund
Refunds will not be provided for any Recurring Monthly Subscriptions or subscriptions purchased directly from us.
Registration period
Your Account on the applications is valid for as long as you maintain a subscription.
If you let your Account lapse without renewing it prior to the end of your current subscription period, you may reactivate your Account at any time without losing all your details. Further details regarding renewal periods, fees and methods of payment will be provided as those features become available on this Website.
User code of conduct
The Website and Services is provided by Guestify and is intended to be used in a safe and enjoyable manner. You are responsible for the content of any material you enter on the management software. Users of the Services must not:
Use our Services in such a way as to offend or interfere with the use by anyone else;
Attempt to circumvent the security systems of our Services;
Attempt to gain access to any other user’s Accounts;
Attempt to ascertain any other user’s password, promo codes and/or personal information by any means whatsoever, including without limitation, by use of this Website or any other Service, or by email communication;
Attempt to harvest or otherwise collect information without their consent;
Attempt to use our Services for any purposes other than those intended by Guestify; or
Upload or submit any data or information that contains viruses or any other computer code, corrupt files or programs designed to interrupt, destroy or limit the functionality or disrupt any software, hardware, telecommunications, networks, servers or other equipment.
Suspension or termination of account
Guestify reserves the right to discontinue or cancel your subscription at any time and may suspend any Account that has been inactive for six (6) months or more. In addition, Guestify may terminate or suspend your Account and/or access to all or part of this Website and/or any products or services available through this Website in the event you;
Have breached any provision of the Terms or intend to breach any provision;
Guestify is required to do so by law;
Guestify is transitioning to no longer providing the Services to Members in the country in which you are resident of from which you use the service; or
The provision of the Services to you is no longer commercially viable.
Refunds
Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court Proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
Notice:
A Party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the dispute.
Resolution:
On receipt of the notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:
Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
If for any reason whatsoever, 30 days after the date of Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Mediation Australia or his or her nominee;
The parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertaking to pay any amounts requested by the mediator as a precondition to the mediation commencing. The parties must each pay their own costs associated with meditation.
Confidential
All communications concerning negations made by the Parties arising out of and in the connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negations for the purpose of applicable laws of evidence.
Termination of Mediation
If 2 months have elapsed after the start of a mediation of the dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
General Disclaimer
Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or an liability under them) which by law may not be limited or excluded.
Use of the Services and the content is at your own risk. Everything on the Website, Services and the content is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, employees, agents, contributors and licensors of Guestify make any express or implied representation or warranty about the content or any products or content (including the products or content of Guestify) referred to on the Website. This includes (but not restricted to) loss or damage you might suffer as a result of any of the following:
Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alterations, or unauthorised access to records;
The accuracy, suitability or currency of any information on the Website, the content, or any of its content related products (including third party material and advertisements on the Website);
Costs incurred as a result of you used the Website or Services, the content or any of the products of Guestify; and
The content or operation in respect to links which are provided for your convenience.
